Welcome to the Automatic Lathe Tool Holders Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

Returns and Guarantees Policy

Money back guarantee

We offer a 7 working day money back guarantee.

If for any reason you are unhappy with your purchase because your product is faulty or have had a change of heart, you can return the item for a prompt replacement, exchange or refund.

Your right to cancel

In accordance with the Distance Selling Directive (DSD), you may exercise your right to cancel if it is within 7 working days of you receiving the goods for a full refund on the purchase price.

This does not apply to items personalised or made to your specification; DVD's that you have unsealed; items such as earrings and cosmetics that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.

If you wish to exercise your 'Right To Cancel' please inform our Customer Services by calling xxxxxxx of your intention to make a return within 7 working days of receipt of the goods.

Once you've informed us of your decision to return goods under DSD, you have 28 days to do so by following the procedures stated in the 'Returning goods' section below. When the goods are received at Automatic Lathe Tool Holders, we'll issue a full refund for the cost of the goods to your original payment method.

Change of heart

We want you to be totally satisfied with every purchase you make from Automatic Lathe Tool Holders. Therefore if for any reason you are not totally satisfied, simply inform our Customer Services on xxxxx xxx xxx within 7 working days of receiving the goods.

Goods returned to us because of an "unwanted gift" or a "change of mind" must be returned within 28 days of you receiving the goods in an unused and perfect, re-saleable condition, including the undamaged product packaging, with complete instructions, any extra batteries, spare wings and refills. You must then follow the procedures in the 'Returning goods' section below.

Please understand that we cannot accept a return on an item which has been used or with damaged packaging or missing parts. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred.

Make sure the return is packed safely and securely and the Returns Form has been completed. This will help us to process your return without any unnecessary delays and we will exchange it or offer a refund on the purchase price of the goods(s).

Any postage costs on sending and returning the item will not be refunded and you are responsible for any other service provided to you in connection with your purchase e.g. gift wrapping.

Please note that we cannot be held responsible for packages lost in transit.

Faulty products

If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services by calling xxxxx xxx xxx within 28 days.

After 7 working days no refund on the purchase price of the goods(s) is possible. Prior to 28 days a credit can be given for a replacement or exchange product.

We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days.

It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.

Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.

If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5, see 'Returning goods' below) or to collect from you by Parcel Force and for posting a replacement back to you.

Please note the initial delivery charges are non refundable and that we cannot be held responsible for packages lost in transit.

Faulty products in Warranty Period

If your goods develop a fault but it is more than 28 days since receipt, then provided it is within the Warranty Period the manufacturer would provide a warranty repair.

In some cases manufacturers and their suppliers provide a special after sales department and help line for your convenience which of course, we recommend you utilise in order to correct the fault quickly.

Please retain all service warranties that are supplied with your goods for future reference.

Damaged products or missing items

Please inspect your purchase as soon as you receive it. Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities.

If this is not the case, please notify our Customer Services by calling xxxxx xxx xxx within 2 working days of receipt of your item.

Items lost in transit

Please note that we cannot be held responsible for returned packages lost in transit. As you are responsible for returning the item(s) to us, we recommend sending the package by Recorded Delivery.

Returning goods

Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:

• Inform our Customer Services by calling xxxxx xxx xxx.
• You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.
• Enclose all accessories unless informed otherwise.
• Enclose the Returns Form.
• Write the RAC number on the fully completed Returns Form.
• Use all packaging that was originally supplied.
• Use a label for clear display of the RAC number.
• Ensure our full address is clearly displayed on the outside of the package.
• Securely seal the packaging using a similar method as per the original delivery.
• You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.

Where returns are due to faulty or damaged goods only (does not apply to change of heart), Automatic Lathe Tool Holders will refund the UK postage cost up to a maximum of £5, summarised as follows:

Royal Mail Standard Parcels includes compensation of loss or damage up to £30 in value. Where the cost is greater than £5, Automatic Lathe Tool Holders will arrange a collection for you by Parcel Force on a day agreed by you between 8am and 5pm.

Refunds, replacement and exchanges

We aim to refund, replace or exchange customers within 7 working days of receiving your goods back into our warehouse. For refunds, we do however reserve the right to make the payment within 30 days of the date of receiving your goods. All refunds will be transferred back to the original credit card.

Please note, in all circumstances Automatic Lathe Tool Holders Toys Limited shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warrenty does not affect your statutory rights, which remain unaffected.

Complaints procedure

Automatic Lathe Tool Holders takes its relationships with customers very seriously, and we invest a great deal of effort ensure we keep you happy. Please contact Customer Services by calling xxxxx xxx xxx we will be pleased to help. All complaints will be handled in a professional, fair, effective and totally confidential manner.

Advertising

Automatic Lathe Tool Holders takes appropriate measures to ensure information about all our products is truthful and honest, and we will at all times comply with the rulings of the Advertising Standards Authority (A.S.A).

Copyright & Trademarks, Website Conditions of Use

Copyright

All rights to the website design, text, graphics, information, all software compilations and all other material in and on our website are wholly owned by Automatic Lathe Tool Holders and are protected by copyright, and will be strictly enforced.

Trademarks

Automatic Lathe Tool Holders, Automatic Lathe Tool Holders and Automatic Lathe Tool Holders are trademarks of Automatic Lathe Tool Holders. All third party trademarks are hereby acknowledged.

Disclaimer

Automatic Lathe Tool Holders has taken reasonable care in the preparation of the content of the website. However, to the fullest extent permitted by applicable law, Automatic Lathe Tool Holders disclaims all representations or warranties (expressed or implied) as to the accuracy of the information content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.

To the fullest extent permitted by law Automatic Lathe Tool Holders nor any nor any of its affiliates, directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. You agree that Automatic Lathe Tool Holders will not be liable to you and/or any third party for any damages including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We will not be liable to you or any third party by reason of our withdrawing any product from the Automatic Lathe Tool Holders website whether or not that product has been sold.

In the event a product or service is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged.

Product images and specifications

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images or information. If however you spot a mistake with an image or with a products specification please let us know at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .